Reviews from actual traders
Withdrawals take too long.
Spreads are too wide and non-negotiable unless your got half a million.
Not open to fresh ideas or feedback
No virtual Card to access funds like some of the others.
A bit behind with technology,
Cannot get a full trading report through TV integration so cannot review past trades, entries, exits etc,
One good thing, is you can trade multiple accounts with a drop arrow.
We're sorry to hear your experience with us was not what you expected. We always encourage any suggestions and concerns in regard to your engagements with City Index. While we strive to make your funding process as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) and Anti-Money Laundering (AML) guidelines set forth by our regulator. We are committed to addressing your concerns and will investigate the matter further. Our Customer Specialists will be happy to speak with you and resolve your inquiries in a timely manner. For help, we recommend contacting us via phone (0203 194 1801 (local rate) or Freephone 0800 060 8609) or live chat, where we offer 24-hour support from 15:00 GMT Sunday - 22:00 GMT Friday and our customer service team will be glad to help you. You can email us directly support.uk@cityindex.com.
im not happy that you dont support Tier 2 data ... its something that is vital for a trader hope you will consider this
Thank you so much for taking the time to leave a review about our services. We have forwarded your feedback to the relevant team. As we continuously strive to find ways to improve our products and services, we look forward to hearing more from you about your trading experience. For assistance or to discuss your feedback in more detail, we recommend contacting us by phone. Once connected, press 9 to speak with a representative. Alternatively, our support team is available by live chat via our website, or email support.uk@cityindex.com.
I’m just used to another platform!
Thank you for your review. If you need assistance our support team is here to help. We recommend contacting us via phone or live chat, where we offer 24-hour support from 15:00 GMT Sunday - 22:00 GMT Friday and our customer service team will be glad to help you. Alternatively, you can email us directly support.uk@cityindex.com.
Good
Thank you for your 5-star review! We are glad to hear you are enjoying your experience with us. Please feel free to reach out to our customer support team with any additional information or feedback you may have that can further improve your experience. We appreciate your review and thank you for trading with City Index.
great
Easy to set up and use, minimal complaints
We’re happy to hear that you’re enjoying our trading platform and we appreciate your review. How can we turn that 4-star review into a 5-star? Please reach out to our customer support team with any additional information or feedback you may have that can further improve your experience. Thanks for choosing City Index
very easy to use
Good
Very fast, orders are filled instantly
We’re happy to hear that you’re enjoying our trading platform and we appreciate your review. How can we turn that 4-star review into a 5-star? Please reach out to our customer support team with any additional information or feedback you may have that can further improve your experience. Thanks for choosing City Index
rubbish
says insuficent funds in practice account when it has 20k
We really appreciate you taking the time to leave us a review. We take our reputation of being a reliable and trustworthy broker very seriously. We would appreciate it if you could reach out to us directly to discuss your concerns in more detail. please call 1-877-367-3946 or reach out though live chat. You can also email us at support.uk@cityindex.com. Please see the following link to learn more about the margin requirements: cityindex.com/en-uk/help-and-support/margin-and-leverage/
Best
Thank you for your 5-star review! We are glad to hear you are enjoying your experience with us. Please feel free to reach out to our customer support team with any additional information or feedback you may have that can further improve your experience. We appreciate your review and thank you for trading with City Index.
One of the worst brokers I have ever traded with. They dont allow Micro Lot trading (0.01 Lot). Their minimum trading size is 0.1 Lot or 10,000 Units. All other broker that I have worked with allow micro Lot trading. They don't even provide Volume data on the charts, when I selected Volume indicator, it says - "this vendor does not provide volume data". Volume is the single most import data you need for trading
Immediately withdrew all my money from the live account, but guess what? it takes upto 10 Business days for the funds to reach your account.
On top of that they have a 15AUD inactivity fee if you dont trade. I will close my account as soon as I receive my funds. One of the biggest RIF-OFF brokers out there. What a waste of time and money.
Never chose this broker even if its the last option. No wonder they have got 4-star rating
We appreciate your feedback. While we wish we could provide a true volume indicator for our clients, the unfortunate reality is that FX is an “Over-the-Counter” (OTC) market, so there is no centralized exchange from which brokers can pull volume data. For this reason, we do not have it available. However, we do have multiple different types of helpful indicators that would give you a clear and meaningful analysis to help you make better trading decisions.
We’re sorry to hear about your recent experience with your withdrawals. While we strive to make our withdrawal process as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) and Anti-Money Laundering (AML) guidelines set forth by our regulator. We do ask for 3-5 business days for a withdrawal to be reflected in your bank account once processed on our end. If your funds have not reached your bank account after 5 business days, please continue to chat to our Client Support team for assistance. For help, please contact our support team by phone (once connected, please select "9" to speak with a representative). Our support team is also available by live chat or email at support.uk@cityindex.com.
We’re sorry to hear about your recent experience with your withdrawals. While we strive to make our withdrawal process as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) and Anti-Money Laundering (AML) guidelines set forth by our regulator. We do ask for 3-5 business days for a withdrawal to be reflected in your bank account once processed on our end. If your funds have not reached your bank account after 5 business days, please continue to chat to our Client Support team for assistance. For help, please contact our support team by phone (once connected, please select "9" to speak with a representative). Our support team is also available by live chat or email at support.uk@cityindex.com.
Very good
We’re happy to hear that you’re enjoying our trading platform and we appreciate your review. How can we turn that 4-star review into a 5-star? Please reach out to our customer support team with any additional information or feedback you may have that can further improve your experience. Thanks for choosing City Index
great
amazing
Thank you for your 5-star review! We are glad to hear you are enjoying your experience with us. Please feel free to reach out to our customer support team with any additional information or feedback you may have that can further improve your experience. We appreciate your review and thank you for trading with City Index.
Easy to trade with