Reviews from actual traders
One of the worst brokers I have ever traded with. They dont allow Micro Lot trading (0.01 Lot). Their minimum trading size is 0.1 Lot or 10,000 Units. All other broker that I have worked with allow micro Lot trading. They don't even provide Volume data on the charts, when I selected Volume indicator, it says - "this vendor does not provide volume data". Volume is the single most import data you need for trading
Immediately withdrew all my money from the live account, but guess what? it takes upto 10 Business days for the funds to reach your account.
On top of that they have a 15AUD inactivity fee if you dont trade. I will close my account as soon as I receive my funds. One of the biggest RIF-OFF brokers out there. What a waste of time and money.
Never chose this broker even if its the last option. No wonder they have got 4-star rating
We appreciate your feedback. While we wish we could provide a true volume indicator for our clients, the unfortunate reality is that FX is an “Over-the-Counter” (OTC) market, so there is no centralized exchange from which brokers can pull volume data. For this reason, we do not have it available. However, we do have multiple different types of helpful indicators that would give you a clear and meaningful analysis to help you make better trading decisions.
We’re sorry to hear about your recent experience with your withdrawals. While we strive to make our withdrawal process as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) and Anti-Money Laundering (AML) guidelines set forth by our regulator. We do ask for 3-5 business days for a withdrawal to be reflected in your bank account once processed on our end. If your funds have not reached your bank account after 5 business days, please continue to chat to our Client Support team for assistance. For help, please contact our support team by phone (once connected, please select "9" to speak with a representative). Our support team is also available by live chat or email at support.uk@cityindex.com.
We’re sorry to hear about your recent experience with your withdrawals. While we strive to make our withdrawal process as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) and Anti-Money Laundering (AML) guidelines set forth by our regulator. We do ask for 3-5 business days for a withdrawal to be reflected in your bank account once processed on our end. If your funds have not reached your bank account after 5 business days, please continue to chat to our Client Support team for assistance. For help, please contact our support team by phone (once connected, please select "9" to speak with a representative). Our support team is also available by live chat or email at support.uk@cityindex.com.
Very good
We’re happy to hear that you’re enjoying our trading platform and we appreciate your review. How can we turn that 4-star review into a 5-star? Please reach out to our customer support team with any additional information or feedback you may have that can further improve your experience. Thanks for choosing City Index
great
amazing
Thank you for your 5-star review! We are glad to hear you are enjoying your experience with us. Please feel free to reach out to our customer support team with any additional information or feedback you may have that can further improve your experience. We appreciate your review and thank you for trading with City Index.
Easy to trade with
a very useful & good-looking charting tool.
Thank you for your review. It's always great to hear about our clients' experience with our platforms. Please feel free to reach out to our customer support team with any additional information or feedback you may have that can further improve your experience. Thanks for choosing City Index.
Very Good
Thank you for your 5-star review! We are glad to hear you are enjoying your experience with us. Please feel free to reach out to our customer support team with any additional information or feedback you may have that can further improve your experience. We appreciate your review and thank you for trading with City Index.
Ok spreads, no lag executions, RM very fast to fund account for trading.
Good customer service. Easy to open account and easy UI interface
Thank you for taking the time to share your positive experience with our services. We work hard to provide the most accommodating and exceptional platforms for our clients. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you. City Index is thrilled to hear that it exceeded your expectations and appreciates your business!
VERY GOOD COSTUMER SERVICE AND SOLVE ANY PROBLEM VERY FAST.
Thank you for your 5-star review. We work hard to meet expectations like yours, and we are delighted to hear how much value you find in our high-quality products and services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you. Thanks for choosing City Index.
Didnt get my 3 months premium free
Thank you for your feedback. We strive hard to make every customer experience enjoyable, and we are sorry we have not been able to meet your expectations this time. We hope to have the opportunity to resolve any issues you may have. Our support team has reached out to assist you. Alternatively, please contact our support team by phone, live chat or email at support.uk@cityindex.com
there are some glitches with the trade execution between TV & City Index
Thank you for your feedback. We work hard to provide the most accommodating and exceptional platforms for our clients. Could you please contact our support team with your trading account details so we can assist you further with your inquiry. We would like to help you with your issue, however we require more detail and clarification. If you believe a trade was executed improperly, please don’t hesitate to reach out to us so that we can conduct a thorough investigation. For assistance, please contact our support team by phone (once connected, please select "9" to speak with a representative). Our support team is also available by live chat or email at support.uk@cityindex.com
Some margins way too high
Thank you for your review. We offer different leveraged accounts strictly based on regulation. A leveraged account allows you to trade with a margin of the funds deposited into your trading account. Margin requirement is the minimum amount of funds required to open a trade. It is based on the price of the pair at the time of entry, the pair itself, and volume being traded. As prices fluctuate, so does the margin requirement. Therefore, is it always best practice to leave an excess of funds than required to keep the position open. Please keep in mind that increased leverage increases risk. For assistance and further information we recommend contacting our support team by phone and press 9 to speak directly with a representative.
great broker. good pre and post trading tools for analysis.
Great and easy to use. Good has hedging option. Tried MT4 which is not user friendly, currently using WEB Platform and happy with it. Great Support too....:-)
Love it
Another manipulated brokerage.
Thank you for your feedback, we strive hard to make every customer experience enjoyable, and we are sorry we have not been able to meet your expectations this time. City Index is a highly regulated entity that has no advantage from participating in spread manipulation. As a globally regulated firm, we stand by every trade and do not benefit from financially harming our clients. Please be aware of price movements which can be affected by many factors, including, but not limited to, market volatility and available liquidity. We recommend you familiarize yourself with our educational materials on our website If you could provide any more detail on your situation, we would appreciate the opportunity to help make things right. To discuss your feedback in greater detail, we recommend that you contact us by phone and when connected press 9. Alternatively, our support team is available by email at support.uk@cityindex.com. To have the chatbot connect you with a live person, type in “agent” or “representative.”.