Reviews from actual traders
Excellent
Lots of technical problems with their connection to trading view, have seen a few losses because of that
Thank you for your feedback. We're sorry to hear about the technical issues you experienced when connecting to TradingView. We understand how frustrating this can be. To better assist you and investigate what happened, we’d really appreciate it if you could reach out to us directly so we can locate your account and look into the specific incidents. This will allow us to provide a more accurate explanation and, where possible, make things right.
We’re fully committed to improving our platform integration and client experience. Your insights are extremely valuable in helping us do that. Please don’t hesitate to contact us at admin@fxcm.com, and we’ll prioritise your case.
We hope to have the opportunity to resolve this for you, and if your concerns are addressed, we’d truly appreciate it if you would consider updating your review.
Thank you again for bringing this to our attention.
We’re fully committed to improving our platform integration and client experience. Your insights are extremely valuable in helping us do that. Please don’t hesitate to contact us at admin@fxcm.com, and we’ll prioritise your case.
We hope to have the opportunity to resolve this for you, and if your concerns are addressed, we’d truly appreciate it if you would consider updating your review.
Thank you again for bringing this to our attention.
Great
Rules are fair
Easy to use.
Okay, the problem is solved today.
When I cancel the order, it will be gone as before.
We love you..😊
New user bit confused how to get used to the program
Dear BaDki,
Thank you for taking the time to leave us a review!
We understand that getting started with a new platform can be a bit confusing at first.
Therefore, if you need any assistance or run into any issues, our support team is just around the corner and available to help you 24/5 through any of our support channels. - fxcm.com/uk/help/
We remain at your service.
Regards,
FXCM Support Team
Thank you for taking the time to leave us a review!
We understand that getting started with a new platform can be a bit confusing at first.
Therefore, if you need any assistance or run into any issues, our support team is just around the corner and available to help you 24/5 through any of our support channels. - fxcm.com/uk/help/
We remain at your service.
Regards,
FXCM Support Team
it keeps disconnectng
Dear rcr2637,
We're very sorry to hear about the connectivity issues you've been experiencing.
This is not a common occurrence, and we truly appreciate you bringing it to our attention. We'd like to investigate this further and assist you in resolving the problem as soon as possible.
However, we were unable to locate your account based on the information provided. At your earliest convenience, please reach out to us directly to any of our support channels or provide additional details so we can contact you and better understand the situation. - fxcm.com/uk/help/
We are looking forward to hearing from you.
Regards,
FXCM Support Team
We're very sorry to hear about the connectivity issues you've been experiencing.
This is not a common occurrence, and we truly appreciate you bringing it to our attention. We'd like to investigate this further and assist you in resolving the problem as soon as possible.
However, we were unable to locate your account based on the information provided. At your earliest convenience, please reach out to us directly to any of our support channels or provide additional details so we can contact you and better understand the situation. - fxcm.com/uk/help/
We are looking forward to hearing from you.
Regards,
FXCM Support Team
Excellent
FXCM is okay i like it
Dear kev1nsaga,
Thank you for sharing your feedback!
We're glad to hear that you like FXCM and appreciate you taking the time to leave a review.
As we’re always striving to improve, we’d love to know what we could have done to turn your experience from “okay” to “excellent.”
If there’s anything specific you felt was missing or could be enhanced, your input would be incredibly valuable to us.
We are looking forward to hearing from you.
Regards,
FXCM Support team
Thank you for sharing your feedback!
We're glad to hear that you like FXCM and appreciate you taking the time to leave a review.
As we’re always striving to improve, we’d love to know what we could have done to turn your experience from “okay” to “excellent.”
If there’s anything specific you felt was missing or could be enhanced, your input would be incredibly valuable to us.
We are looking forward to hearing from you.
Regards,
FXCM Support team
Good
Dear Nation456,
Thank you for taking the time to share your feedback.
Could you please let us know what additional features or support you were looking for and how we can make your experience more enjoyable?
We'd love to better understand how we can enhance your experience moving forward, so we would appreciate if you provide additional information, so we can contact you, or you can reach out to us through any of our support channels -fxcm.com/uk/help/
We remain at your service.
Regards,
FXCM Support Team
Thank you for taking the time to share your feedback.
Could you please let us know what additional features or support you were looking for and how we can make your experience more enjoyable?
We'd love to better understand how we can enhance your experience moving forward, so we would appreciate if you provide additional information, so we can contact you, or you can reach out to us through any of our support channels -fxcm.com/uk/help/
We remain at your service.
Regards,
FXCM Support Team
I like how it makes life easier for me by having an interface that just keeps things simple. Everything is great and I cannot fault it.
Dear Vikingmsibi,
Thank you so much for your kind words!
We're thrilled to hear that you’re enjoying the simplicity and ease of use our interface provides.
Making your experience smooth and straightforward is something that we strive for, so it's great to know we're hitting the mark.
If you have any other questions or need assistance, please do not hesitate to contact us.
Regards,
FXCM Support Team
Thank you so much for your kind words!
We're thrilled to hear that you’re enjoying the simplicity and ease of use our interface provides.
Making your experience smooth and straightforward is something that we strive for, so it's great to know we're hitting the mark.
If you have any other questions or need assistance, please do not hesitate to contact us.
Regards,
FXCM Support Team
