Reviews from actual traders
I think it’s alright. I don’t get much information like my previous trades and keeps logging out very shortly
very good brother
That is great
FXCM's services in 2025 exhibit significant issues that hinder usability and efficiency. The API response time is among the slowest, complicating trading activities. Their Desktop and Mobile Apps suffer from persistent Bugs, such as Charts malfunctioning after Opening Positions. Refreshing the Browser frequently forces Users to Log in repeatedly, which is highly inconvenient. Errors in critical system components can be observed via Browser Inspection, reflecting poor optimization. Additionally, Opening and Closing Positions in their Apps require excessive Tap/Clicks, making the process unnecessarily cumbersome. Combining the slow API with trading operations will results in an inefficient and frustrating experience for users relying on FXCM as a broker. Honest review here -_-
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New: Since last month, you said your team takes the Login issue seriously. Yet, the API problem from 2022 until now hasn't been updated at all. Is your team forcing users to use outdated Python and Gradle versions? That sounds strange if you claim to take things seriously with "just words", but it seems like you're neglecting the issue yourselves. This is why many brokers use cURL access instead of relying on API scripts tied to specific Language versions. Is the cURL implementation only available in your "new platform" called Tradu for API access? Meanwhile, your Main Apps are severely broken and left unfixed. The Login system, in particular wouldn't take more than 24 hours of work to stabilize Session/Cookies ~ perhaps the Programmers you hired are sleeping on the job? -_-
Dear TUTUK-Johan,
Thank you for the detailed review.
Upon checking, I was able to see, that our dedicated team has reached out to you regarding our new API.
I hope the information and assistance provided was helpful and if so, we would appreciate if you can evaluate it based on your current experience.
In case it wasn't, then please reach out to us, so that we can assist accordingly - fxcm.com/uk/help/
We appreciate your patience and remain at your service.
Regards,
FXCM Support Team
Thank you for the detailed review.
Upon checking, I was able to see, that our dedicated team has reached out to you regarding our new API.
I hope the information and assistance provided was helpful and if so, we would appreciate if you can evaluate it based on your current experience.
In case it wasn't, then please reach out to us, so that we can assist accordingly - fxcm.com/uk/help/
We appreciate your patience and remain at your service.
Regards,
FXCM Support Team
Great range of securities and assets to invest from.
Individual assistant.
Good broken
Dear asgharch253,
Thank you for the time taken to review us.
Upon checking, there might be a typo in the review. Would you mind elaborating what you would like to see added or improved to the service as an additional feedback?
We are looking forward to hearing from you.
Regards,
FXCM Support Team
Thank you for the time taken to review us.
Upon checking, there might be a typo in the review. Would you mind elaborating what you would like to see added or improved to the service as an additional feedback?
We are looking forward to hearing from you.
Regards,
FXCM Support Team
it was great but now i have to keep logging back in every 10/15min very frustrating
Dear Client,
We appreciate you taking the time to share your feedback.
We sincerely apologize for the connectivity issues you've encountered. We understand the inconvenience this may have caused and we'd like to assure you that this was a temporary problem.
Our team has worked hard to resolve the issue and we’re pleased to inform you that it has now been fully addressed.
We greatly value your experience with our platform and would kindly ask that you evaluate our service based on the current performance.
Thank you for your patience and continued trust in us.
We remain at your full disposal.
Best regards,
FXCM Support Team
We appreciate you taking the time to share your feedback.
We sincerely apologize for the connectivity issues you've encountered. We understand the inconvenience this may have caused and we'd like to assure you that this was a temporary problem.
Our team has worked hard to resolve the issue and we’re pleased to inform you that it has now been fully addressed.
We greatly value your experience with our platform and would kindly ask that you evaluate our service based on the current performance.
Thank you for your patience and continued trust in us.
We remain at your full disposal.
Best regards,
FXCM Support Team
Very unstable, keep disconnecting every 5-15 minutes.
Dear Client,
Thank you for sharing your feedback with us.
We sincerely apologize for the connectivity disruptions you’ve experienced. We completely understand how inconvenient this must have been, and we want to reassure you that this issue was temporary.
Our team has been working hard to resolve it and we are happy to confirm that the issue has now been fully resolved.
We highly value your experience on our platform and kindly ask that you evaluate our service based on its current performance.
Thank you for your patience and continued trust in us.
If you encounter any further issues, please feel free to reach out to us.
Kind regards,
FXCM Support Team
Thank you for sharing your feedback with us.
We sincerely apologize for the connectivity disruptions you’ve experienced. We completely understand how inconvenient this must have been, and we want to reassure you that this issue was temporary.
Our team has been working hard to resolve it and we are happy to confirm that the issue has now been fully resolved.
We highly value your experience on our platform and kindly ask that you evaluate our service based on its current performance.
Thank you for your patience and continued trust in us.
If you encounter any further issues, please feel free to reach out to us.
Kind regards,
FXCM Support Team
Connecting keeps breaking every 5 - 10 minutes
Dear Client,
Thank you for sharing your thoughts with us.
We deeply apologize for the connectivity issues you’ve recently encountered. We completely understand the frustration this may have caused and we want to assure you that the problem was temporary.
Our team has worked tirelessly to resolve the situation and we’re pleased to inform you that everything has now been fully corrected.
We greatly value your experience with our platform and kindly ask that you assess our service based on its current performance.
We appreciate your understanding.
If you experience any further issues, please don’t hesitate to contact us.
Best regards,
FXCM Support Team
Thank you for sharing your thoughts with us.
We deeply apologize for the connectivity issues you’ve recently encountered. We completely understand the frustration this may have caused and we want to assure you that the problem was temporary.
Our team has worked tirelessly to resolve the situation and we’re pleased to inform you that everything has now been fully corrected.
We greatly value your experience with our platform and kindly ask that you assess our service based on its current performance.
We appreciate your understanding.
If you experience any further issues, please don’t hesitate to contact us.
Best regards,
FXCM Support Team
very unstable, I am looking for a new platform
Dear robertadamjones,
Thank you for the time taken to share a feedback.
Would you mind elaborating in what way you are referring to the platform being unstable.
If you are referring to connectivity issues, we would like to sincerely apologize if any recent ones have been in place.
We are aware of an issue which was ongoing for a short period of time and we would like to inform you that the issue has been addressed and completely resolved.
Your experience with our platform is incredibly important to us, and we kindly ask that you evaluate our service based on its current performance.
We remain at your service.
Regards,
FXCM Support Team
Thank you for the time taken to share a feedback.
Would you mind elaborating in what way you are referring to the platform being unstable.
If you are referring to connectivity issues, we would like to sincerely apologize if any recent ones have been in place.
We are aware of an issue which was ongoing for a short period of time and we would like to inform you that the issue has been addressed and completely resolved.
Your experience with our platform is incredibly important to us, and we kindly ask that you evaluate our service based on its current performance.
We remain at your service.
Regards,
FXCM Support Team
The broker itself, so far, is not bad (despite expensive spreads on XAUUSD), but the problem I faced is mainly technical. Specifically:
Today, Monday, March 17, 2025, I was logged out more than 20 times on TradingView. Some of these logouts happened at very bad times (during anticipated entries or trade amendments). Moreover, initially, my TP/SL was also amended unexpectedly on its own.
I tried using various devices (without being logged in elsewhere), but the problem persisted. I hope it gets resolved starting tomorrow.
Dear Psifiakos,
Thank you for sharing your feedback.
We sincerely apologize for the recent connectivity issues you experienced.
We understand how frustrating this can be, and we want to assure you that this was a temporary situation.
Our team has worked diligently to resolve the issue, and we are happy to inform you that it has been fully addressed.
We truly value your experience with our platform and we ask that you kindly evaluate our service based on the current performance.
Thank you for your understanding and continued trust in us.
Should you encounter any further issues, please don’t hesitate to reach out to our support team.
Regards,
FXCM Support Team
Thank you for sharing your feedback.
We sincerely apologize for the recent connectivity issues you experienced.
We understand how frustrating this can be, and we want to assure you that this was a temporary situation.
Our team has worked diligently to resolve the issue, and we are happy to inform you that it has been fully addressed.
We truly value your experience with our platform and we ask that you kindly evaluate our service based on the current performance.
Thank you for your understanding and continued trust in us.
Should you encounter any further issues, please don’t hesitate to reach out to our support team.
Regards,
FXCM Support Team
Muy buena atención con las mejores soluciones al momento con Andrés rivera
They are proactive in contacting you. They offer assistance with any areas you might need help with, it's like they want you to succeed and will help you along the way.
