It's great.
tl;dr: Forget this broker.
Their onboarding process is completely broken, I was presented multiple different pages when navigating on my own vs. navigating links the support sent me, then they re-requested most of my data through email. The registration process took 5 days.
Their pricing is confusing, I spent hours with their support, sending link back and forth of THEIR own webpage, and then support sent me a different page, with different information. Their webpages along with the information are in ruins, they couldn't even spell the Tiers right (I notified support of the "Standart").
They will happily show you 1:100 leverage in their calculator, even if you are on their European pages where leverage is capped at 1:30. Then the calculator will calculate using 1:30 (while showing 1:100). Then support informed me they use 1:100 even if the calculator uses 1:30. Then they apologized an took that back.
While this is a retail broker, their S&P500 pricing is weird as 1 lot costs x100 of the index point. They offer 0.01 lots along with 1:20 leverage but that means to enter by the smallest possible lot size with US500, you need 250-300 USD, which, compared to other retail brokers are way high.
Also, this broker operates since 2003 and they don't offer deposit option with credit/debit cards, only "Easy Bank Transfer". Support responded "they are looking into other options".
Hello. Thank you for your detailed review. We sincerely apologize for the inconvenience you’ve experienced and truly appreciate you bringing these issues to our attention.
We value your feedback and take these matters seriously. If you’d like, please contact us at tradingview@fxopen.com with your account details so we can investigate and address your concerns directly. Your satisfaction is important to us, and we’re committed to improving your experience.
Best regards,
FXOpen
We value your feedback and take these matters seriously. If you’d like, please contact us at tradingview@fxopen.com with your account details so we can investigate and address your concerns directly. Your satisfaction is important to us, and we’re committed to improving your experience.
Best regards,
FXOpen
Been with them since 2019. Great service and no issues.
gooooddd
Amazing help from customer service by email.
