Reviews from actual traders
High fees
Hi there, we’re sorry to hear that you feel this way about our fees. We’ll certainly pass along your concerns to our team. In the meantime, if you’d like to share any additional feedback with us, you can email us at feedback@questrade.com. You can also check out our active trader pricing available with our advanced market data packages here - questrade.com/pricing/self-directed-commissions-plans-fees/active-trader
I am overall happy with Questrade as far. But I have one suggestion regarding the tradingview & questrade integration. I want to see all my questrade accounts summary, orders, positions in one tab window, or at lease giving an option to see all accounts, instead of having to switch between different Questrade accounts when trading.
Hi there, thank you for taking the time to share your feedback with us - we appreciate it! We'll pass along your suggestion regarding the account summary display to our team for further review. If you'd like to share any additional feedback for us, feel free to email us at feedback@questrade.com and we'll be happy to look into things further.
good tools
Been with Questrade for more than 10yrs, super long wait times on the phone (~30 minutes). But they changed their charting a few months ago, and I just cannot use it period. comparison of multiple stocks charts are awful! It honestly looks like charting 20 years ago, what a monumental step back. In the process of closing my account.
Hi there, we're sorry to hear about the experience that you've had with our phone support wait time and our platform. This is certainly not the experience that we'd like for you to have with us and we'd like to look into things further to help you out. Could you please email us at feedback@questrade.com with your full name and contact information so that we can have someone from our team connect with you directly to assist you?
I recently started using Questrade and have been quite pleased with the overall experience. However, I’ve encountered an issue where the instant order feature in TradingView doesn’t seem to work with Questrade. It’s possible I might be overlooking something, but this could be worth addressing. That said, the integration itself is impressive, and I’m excited to see these small issues resolved in future updates.
Hi there, thank you for taking the time to share your feedback with us! We'd be happy to connect with you directly to address the concerns you have regarding the instant order feature on the platform and help you out. Could you please email us at feedback@questrade.com with your full name and contact information so that we can get in touch with you to assist you?
Closing a position feature is not available in Questrade plug-in
Hi there, we apologize for any inconveniences that you've experienced with our platform. We'll share your concerns with our team. If you'd like to provide any additional feedback for us or if there is anything we can help you out with, please email us at feedback@questrade.com and we'll be happy to look into things further for you.
I love setting up my superchart. Very useful and not overly difficult to navigate.
This tool is incredibly helpfull
Anytime I have engaged support for any typical support needs -> 4.5 stars, easy to follow process, techs follow instructions, very standard;
Unfortunately, there is no way for a support rep to transfer my ticket to another queue or engage the api support team. The trouble defaulted to email support and fell off the rails from there. Thank you for your quick reply. If tradingview allowed for half-stars, i'd one right now :)
Hi there, thank you for taking the time to share your feedback with us and we apologize for any troubles that you've encountered with our API support. We'll be sure to share your concerns with our team for further review. In the meantime, if you'd like to share any additional feedback with us or if there is anything we can better assist you with, please feel free to email us at feedback@questrade.com and we'll be happy to look into things further for you.
Satisfied to date
Not bad wished their mobile app was a bigger screen on the iPad like trade view screen
Hi there, thank you for sharing your feedback with us - we'll be sure to pass along your concerns regarding our mobile app screen, to our team for further review. If you'd like to provide any additional feedback for us, feel free to email us at feedback@questrade.com and we'll be happy to look into things further.
never use this broker they are scammers, if you have a problem it takes for ever for them to answer your phone, back to Oanda
Hi there, we're so sorry to hear about the experience that you've had with us. This is certainly not the experience that we'd like for you to have. We want to investigate things right away for you, address any concerns you have and help you out. Could you please message us privately or email us at feedback@questrade.com with your full name and contact information so that we can have someone from our team connect with you directly to help?
Love Questrade but their API could be improved for certain types of order.
trusted
I have used QT for years. It's not perfect, but still one of the best I've used. I like that you can leverage your margin account with TFSA, very helpful for building large positions and making a lot more money over time 💰🙌🏻
I initially left a negative review, but it turns out the mistake was on my end. I had been looking at the wrong account balances. My apologies for the misunderstanding
Very good broker in Canada