Reviews from actual traders
Low commission and amazing customer service.
I Love my Broker! Though at the start of my trading career Questrade was convoluted with horrible software on their Edge Desktop app and their commissions were unbearable, They really upped their game with 0% Commission and fractional trading. Honestly best broker out there
Excellent.
not enough tesla shares
Hi there, we're sorry to hear about the issues that you've experienced. We'd like to get in touch with you to look into this further and help you out. Could you please email us at feedback@questrade.com with your full name along with your contact information so we can reach out to you directly and assist you with your account?
Slow with high fees.
Hi there, we're sorry to hear about your experience with our platform. We'll pass this feedback along to our team to review further. In the meantime, we'd be happy to look into things and help troubleshoot any issues you're experiencing. Please feel free to email us at feedback@questrade.com with your full name along with your contact information and we can connect with you directly to assist you.
Missing the ability to place trailing stop losses and other market orders. Some securities I can not buy but there is no clear explanation on why that is. Tradingview is still a better option then Questrade IQ edge
Hi there, we apologize for any troubles that you've encountered while using our platform. We'll share your feedback with our team for further review. In the meantime, if you'd like to share any additional feedback with us or if there is anything we can assist you with, please email us at feedback@questrade.com and we'll be happy to address any concerns that you have.
When I use the desktop app on MAC, it freezes after 10 - 15 minutes. Have to force quit the app and restart. The web version is ok, but lacks a ton of features found everywhere else
Hi there, we're sorry for any issues that you've experienced while using our platform. We'd be happy to connect with you directly to look into this further and assist you. Please feel free to email us at feedback@questrade.com with your full name along with your contact details and we can have someone from our team reach out to you to help troubleshoot.
The more I use it the more I like it
Overall a terrible broker. Customer support is terrible 60% of the time. Charges for Live charts and Level 1&2 (It's free with US brokers). Have to build a macro for one-click trading (banned in Canada). Exchange fees are high, transfer times between accounts are long, margin is terrible (1:2 for securities). You're better off going offshore if you're day trading
Hi Alex, we're so sorry to hear about your experience with our platform and our customer service team. This is certainly not the experience that we'd like for you to have with us. We want to connect with you directly to address any concerns you have and assist you better. Could you please email us at feedback@questrade.com with your full name along with your contact information so that we can get in touch with you to assist you?
Can’t trade extended hours on Trading View with Questrade because you can only enter GTEM orders and that option isn’t available on the TV order entry window.
You need to pay for up to date level one data with Questrade to trade ext hours and I already have it with Trading View so I would need a redundant subscription.
Other than that, the only other big issue is that getting ahold of customer care takes a long time! Same with the online agent chat. You end up at around number 200 in line, and the automated chatbot is almost completely useless. They need to invest in much better AI. Take an example from the robust Trading View AI help app. Other than that pretty good so far…
Hi there, we're so sorry to hear about the experience that you've had with our platform and our customer service wait times. We're always working on improving our platform/processes and we'll be sure to share your concerns with our team for further review. In the meantime, if you'd like to share any additional feedback with us or if there is anything we can better assist you with, please feel free to email us at feedback@questrade.com with your full name along with your contact details and we'll be happy to connect with you directly to help.
blessing on blessings on blessings. best of the best of the best.
disconnected too frequently
Hi there, we apologize for any troubles that you've encountered with our platform. We'd be happy to look into things further and help you out with any connection issues you've experienced. Could you please email us at feedback@questrade.com with your contact information so that we can have someone from our team get in touch with you to assist you?
Love it
Great - i should be able to have data to all markets available under my account
It doesn't work at all. Yes, you can link your questrade account and see your account but that's about it. This should have never been released. Might as well just use the Paper Trade function.
Hi there, we're so sorry to hear about the experience that you've had with us. We'd be happy to get in touch with you to help you out and address the concerns you have about our platform. Feel free to email us at feedback@questrade.com if you need any assistance or if you'd like to share any additional feedback with us and we'll be happy to connect with you directly.
Customer service has been a complete disaster. False promises, Do not recommend transfer or open account with Questrade, Their apps also have lots of bugs. not even worth 1 star.
Hi there, we're sorry to hear about the experience that you've had with our customer service team and our platform. We'd like to get in touch with you to address the concerns you have and assist you better. We've escalated your review to our team and someone from our team will be reaching out to you directly to help you out.